- Item Type: Massage Balls
- Material: Jade
- Size: 5 x 5 cm / 2 x 2 inch
- Weight: 0.373 kg / 0.82 lbs
- Package Includes: 2 x Balls
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of isnawy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://isnawy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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Reviews
Our reviews are verified for authenticity15 reviews
Write a review
S***i 
28 May 2019 09:50
Everything came very quickly, days 10-12... thank you
A***a 
15 May 2019 00:46
Fast delivery, Awesome balls and Shop!!!
Customer
14 May 2019 01:31
Received the order. It's okay. Balls are like written. Delivery sdek. But long. Seller recommend.
I***v
24 Apr 2019 11:04
Quality is good. Balls large
S***g 
16 Apr 2019 11:57
nice, satisfied
A***n
24 Mar 2019 05:20
Everything is super! But it is better to send mail to russia! Cdek-full sucks
C***r 
15 Mar 2019 07:13
Perfect and fast to Spain. Thanks
A***o
1 Mar 2019 02:13
The balls came and this is the main thing! They walked for a very long time. Only in china more than a month and in russia not a little... The balls themselves as far as i understand, real jade. Very useful pebbles. The price is quite pleasant. But anyway, the store definitely recommend!
Customer 
30 Jan 2019 10:34
Balls are fine, if they are really jade... Well, that's open for interpretation. But they are well made, smooth, no problems there. The box they came in was somewhat torn and crumpled, but that is O.K. I didn't buy the box, I bought the balls for wrist training. Fast(er) shipping than I would thought.
Customer
8 Jan 2019 08:44
Good
I***a
5 Jan 2019 01:01
Balls excellent came quickly. But!!! I took as a gift-a box all collapsed, because. Were packed only in a cellophane bag. That's a minus.
Customer
26 Dec 2018 22:37
Minus only one and this minus in the box in which these balls lie, she came almost completely collapsed
S***a 
25 Dec 2018 06:47
Cool balls. Pleasant, cool, heavy. Packed beautifully, you can for a gift. The necessary thing for everyone, nerves soothes and health strengthens. Waited a month and a half
P***a
22 Dec 2018 16:43
Very good
Very cool balls. Fast shipping. Exceeded all expectations. Thanks to the store. We will order more.