- Item Type: Mascara
- Weight: 10 g / 0.02 lbs
Package Includes:
- 1 x Pc
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of isnawy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://isnawy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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Reviews
Our reviews are verified for authenticity16 reviews
Write a review
M***a 
6 Jun 2019 08:22
Everything is super. Recommend store and product
E***a 
5 Jun 2019 11:24
Well done quickly came the package
M***A
5 Jun 2019 09:28
Mascara did not come, so i can not say anything about it. In dispute, the money was returned. And on that thank you. :)
V***v
5 Jun 2019 05:26
Long went through russia
O***z 
5 Jun 2019 05:08
This product came to the Canary Islands very quickly, in less than 3 weeks. The store is wonderful and responsive. The packaging is intact. Thanks to the wonderful brush, the mascara gently falls on the eyelashes, painting each eyelash, the mascara dries instantly, it does not wrinkle if you want to make your eyelashes thicker. On top of the carcass, carefully apply the pile from the second tube. let it dry a little and apply mascara again. The effect is very pleasing. Thank you, the seller. I will order more and recommend to my friends.
Y***a
4 Jun 2019 22:19
Mascara never came, the money was returned without questions. For this 5 stars
L***a
3 Jun 2019 21:10
The order did not come, the store of decent money returned
E***o 
3 Jun 2019 05:43
Lack of proof
E***a
2 Jun 2019 04:54
Delivery is fast. Packed well. After use, i will finish the review
L***z 
31 May 2019 21:31
2 months to arrive in colombia, like the image. But a box hurt me, luckily the inside is fine. I would recommend better packing the products
L***h 
30 May 2019 16:59
Good product, I recommend!
N***a
30 May 2019 12:03
All right, thanks.
G***g
29 May 2019 17:26
The goods did not come, the store returned the money
Customer
29 May 2019 05:04
I liked both mascara and brush with build-up. First ink paint eyelashes then apply fibers then again ink. Very beautiful.
N***o
28 May 2019 00:36
This is the third order, delighted
Many many thanks